If the race says it has no MXSLobby affiliation in the information, we do not provide support for it. This issue means the host has either incorrectly configured the qualifying settings or has not opened qualifying. It could also mean that your laps are not being counted in the official server results. Check the track records page for the server to be sure the results are counting just to be sure. If the times are listed correctly on the track records page, please contact the host of the series directly.
If the race has an "MXSLobby Official" tag, you may create a support ticket for the issue. All support tickets created for non-official series will be directed to this help article and closed.